App and developer
This deletion resource applies to the Sum & Sign mobile applications and related account services operated by Cadus Labs LLC.
Delete directly in the app
- Open Sum & Sign and sign in to the account you want to delete.
- Open Account, then choose Permanently delete account.
- Read the billing warning and enter the exact confirmation requested by the app.
- Confirm deletion and keep the app open until it reports completion.
If you cannot access the app, email support@sumandsign.com from the account email. Support will use a secure verification process and will never ask for your password or one-time code by email.
What is deleted
After identity verification and required RevenueCat cleanup, Sum & Sign permanently removes the authentication account and linked entitlement, entitlement-event, reading period, reading-usage, referral, and reward records. The app also attempts to clear its encrypted device profile and local purchase session.
The application database does not intentionally retain a user-linked tombstone. Limited data may remain temporarily in protected backups or where required for security, fraud, payment disputes, or law. Exact production backup and processor retention periods will be published here before real accounts are accepted.
What deletion does not do
Deleting the Sum & Sign account cannot cancel an Apple App Store or Google Play subscription. Cancel it separately through the store to stop future renewal. Apple, Google, and payment processors may retain transaction records under their own legal and privacy obligations.
Device data and timing
Before purchase, calculation inputs exist only in app memory. After an unlock, a profile may be encrypted on that device. The in-app deletion flow attempts to remove it. If local cleanup cannot finish, the app reports that a restart is required and retries cleanup on the next launch. Uninstalling alone is not account deletion.
A verified in-app request is processed immediately when providers are available. A support-assisted request may take longer while ownership is verified. The final response time and escalation policy will be set for the approved launch jurisdictions before store submission.